1 reviews | Active since Aug 2016
SOLD OUT ITEM BUT NOT SOLD OUT
🛒 Pick n Pay ASAP Online Order Disappointment I placed an order through Pick n Pay’s ASAP app for two items, selecting the Hatfield branch which showed the items in stock. The order was accepted and set for delivery — but just before the driver arrived, I was notified that one item was suddenly sold out. This raises a few concerns: - If an item is out of stock, it should not be available to order in the first place. - Why was my order rerouted from Hillcrest when I specifically ordered from Hatfield? - Most frustrating: the payment was deducted from my account and is now on hold — I’ve been told I must wait up to 5 working days to get my money back. For a platform promising speed and convenience, this kind of confusion and delay is unacceptable. I hope this feedback reaches someone who can ensure better stock accuracy and faster refund processes.
