DM
Devon M

1 reviews | Active since Sept 2010

05 Jul 2016, 07:43

Sold incorrect gas cylinder with braai and now cannot use gas braai

<p>I bought a gas braai from pick n pay Norwood on 02/07/2016. Mandla who assisted me with the sale proceeded to tell me that I, without doubt, needed a 9kg gas cylinder with the braai as that is the only one that would work. I still asked more than once if he was sure that I didn't need a 3/5kg cadac gas cylinder as the braai is a cadac branded one and I was concerned that the connection may not be correct. Mandla assured me that I must buy the 9kg cylinder that was "on special" for R699. I saw 9kg gas cylinders at Makro yesterday for R599...</p> <p>So now I have my awesome new gas braai but cannot use it because the connection does not fit a 9kg cylinder, I only discovered this after filling my new R699 9kg gas cylinder with gas for R195.</p> <p>Rudy from pick n pay Norwood is trying to get me the correct connection and has assured me he will get back to me by COB today.</p> <p>I am really disappointed in Mandla for his blatant dishonesty and I do hope that he is repremanded for casuing such inconvenience to me.</p>

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Replies (4)
DM
Devon M's update05 Jul 2016, 08:54
Reviewer Update

Hi Marise

Thank you for your response.

Vishen and Rudy from the Norwood store have been in contact with me. A representative from cadac will come to my house tomorrow to fit the correct connection. Thank you to these gentlemen for their efforts and professionalism. Unfortunately I cannot say the same for Mandla from the Norwood branch and I do hope action is taken against him by management for lying to me.

Regards,

Devon Marks.

Pick n Pay
Pick n Pay's reply05 Jul 2016, 09:32
Official

Dear Devon

Thank you for the feedback.

I will forward your comments through to management responsible.

Kind Regards

Marise

DM
Devon M's update07 Jul 2016, 10:47
Reviewer Update

Thank you very much for the professional manner in which this issue was resolved. Thank you to Cadac for their great service too.

Pick n Pay
Pick n Pay's reply07 Jul 2016, 11:19
Official

Dear Devon

Thank you

Regards

Marise