1 reviews | Active since Sept 2010
Sold incorrect gas cylinder with braai and now cannot use gas braai
<p>I bought a gas braai from pick n pay Norwood on 02/07/2016. Mandla who assisted me with the sale proceeded to tell me that I, without doubt, needed a 9kg gas cylinder with the braai as that is the only one that would work. I still asked more than once if he was sure that I didn't need a 3/5kg cadac gas cylinder as the braai is a cadac branded one and I was concerned that the connection may not be correct. Mandla assured me that I must buy the 9kg cylinder that was "on special" for R699. I saw 9kg gas cylinders at Makro yesterday for R599...</p> <p>So now I have my awesome new gas braai but cannot use it because the connection does not fit a 9kg cylinder, I only discovered this after filling my new R699 9kg gas cylinder with gas for R195.</p> <p>Rudy from pick n pay Norwood is trying to get me the correct connection and has assured me he will get back to me by COB today.</p> <p>I am really disappointed in Mandla for his blatant dishonesty and I do hope that he is repremanded for casuing such inconvenience to me.</p>
Hi Marise
Thank you for your response.
Vishen and Rudy from the Norwood store have been in contact with me. A representative from cadac will come to my house tomorrow to fit the correct connection. Thank you to these gentlemen for their efforts and professionalism. Unfortunately I cannot say the same for Mandla from the Norwood branch and I do hope action is taken against him by management for lying to me.
Regards,
Devon Marks.
Hi Marise
Thank you for your response.
Vishen and Rudy from the Norwood store have been in contact with me. A representative from cadac will come to my house tomorrow to fit the correct connection. Thank you to these gentlemen for their efforts and professionalism. Unfortunately I cannot say the same for Mandla from the Norwood branch and I do hope action is taken against him by management for lying to me.
Regards,
Devon Marks.
Dear Devon
Thank you for the feedback.
I will forward your comments through to management responsible.
Kind Regards
Marise
Dear Devon
Thank you for the feedback.
I will forward your comments through to management responsible.
Kind Regards
Marise
Thank you very much for the professional manner in which this issue was resolved. Thank you to Cadac for their great service too.
Thank you very much for the professional manner in which this issue was resolved. Thank you to Cadac for their great service too.
Dear Devon
Thank you
Regards
Marise
Dear Devon
Thank you
Regards
Marise
