BM
Bruce M
1 reviews | Active since Oct 2016
03 May 2019, 15:10
Sold Expired Product,Issue Not Resolved
On the 2nd of May 2019 I purchased some groceries at Pick n Pay Galleria only to find out that one of the products bought have a expired date but we're still on the shelves and been sold to customers. I've tried making contact with them to have this issue been sorted out but I've had no joy. At this moment I feel so undermined, frustrated and cheated because I've even provided them with pictures of this but the only response I've received is the matter has been escalated, now in my mind I'm asking myself is how does this help me. ****ed off......
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Pick n Pay's replyOfficial
06 May 2019, 09:39Good day Bruce Thank you for taking the time to address your concerns with us. Kindly accept our apologies for unfortunate product experience. We would like to thank you for your valued feedback, We see that your complaint was first sent as per your Twitter Complaint on the 03rd of May, A follow up was done as per your Facebook complaint, however please note our regional office's trading hours is during office hours excluding weekends & public holidays, hence the delay in you receiving correspondence.
We have added the following to both the complaints that have already been sent through to management & regional to address & they will correspond with you. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team
We have added the following to both the complaints that have already been sent through to management & regional to address & they will correspond with you. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team
Pick n Pay's reply06 May 2019, 09:39
Official
Good day Bruce Thank you for taking the time to address your concerns with us. Kindly accept our apologies for unfortunate product experience. We would like to thank you for your valued feedback, We see that your complaint was first sent as per your Twitter Complaint on the 03rd of May, A follow up was done as per your Facebook complaint, however please note our regional office's trading hours is during office hours excluding weekends & public holidays, hence the delay in you receiving correspondence.
We have added the following to both the complaints that have already been sent through to management & regional to address & they will correspond with you. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team
We have added the following to both the complaints that have already been sent through to management & regional to address & they will correspond with you. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team