NM
Nhlanhla M

1 reviews | Active since Apr 2019

17 Apr 2019, 18:42

Sold expired food and still selling expired food

I bought 5kg goldi braaipack at pnp reyno ridge on the 13th of April 2019.....cooked it once we,thought the smell was something else, kids started getting stomach aches, cooked it again without noticing, kids still having stomach bugs....check the the pack found it had expired on 11/03/2019. Went to talk to them, check their freezer found all the packs had expired, the only thing they can help me with is refund.....what about the ordeal I'm going through right now? I have proof of the receipt of refund, and pictures of the packs in the freezer. And I did not see a "buy at your own risk" sign.

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Replies (1)
Pick n Pay
Pick n Pay's reply18 Apr 2019, 15:37
Official
Good day Nhlanhla, 
 
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us. 

Please accept our sincere apologies for the poor quality product experience.
 
We have been advised by our Social Media Team that your complaint has been escalated to our regional management team to be addressed with store management & the supplier via your Facebook post.

Your reference number is ***.
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind Regards, 
The Pick n Pay Team