1 reviews | Active since Mar 2009
Sock unavailable or overpriced and compliance
I try to avoid Pick n Pay West Coast Center like the plague as I always have issues here and the staff + management are shocking to say the least. However I have a 90 year old mother that looks at the specials and I need to regretfully go, ( it is the closest to me.) Went a few days ago and a lot of stuff on the list was sold out( as usual) and then was charged full price for the special on Pick n Pay jelly sweets. That is R22.00 MORE THAN ADVERTISED. ( WOW) Just been again for 4 items for mom. 2 Items were not available . Firstly the Jacobs SPECIAL ...had NONE. Second item was split peas ...HAD NONE. Drove to Pick n Pay Link Road, HAD BOTH ITEMS.
On returning the Jelly sweets , being at the service counter, 4 Pick n Pay staff walked up and almost stood on top of me SO I MOVED AWAY FROM THEM , ALL TALKING, TOUCHING EACH OTHER , MOVING MASKS ON AND OFF . AND NO APOLOGY FOR THE WAKING OVERCHARGE AND SO MISERABLE AS IF I WASTED HER TIME . UNACCEPTABLE 100%,.
WHERE IS THE TRAINING REGARDING COVID, AND CUSTOMER SERVICE??????
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
THIS HOW YOU DEAL WITH ISSUES...JUST DECEIDE IT IS OVER TO SUIT YOURSELVES??? REALLY
t "Dear BRADLEY HATTON,
| Your call with reference *** Sock unavailable or overpriced has been completed, we appreciate your continued support, if we can be of any more assistance please feel free to contact us again!
Should you require any further assistance contact our Call Centre on
*** or our online shopping team on *** within South Africa or *** for international calls.
Sincerely yours,
THIS HOW YOU DEAL WITH ISSUES...JUST DECEIDE IT IS OVER TO SUIT YOURSELVES??? REALLY
t "Dear BRADLEY HATTON,
| Your call with reference *** Sock unavailable or overpriced has been completed, we appreciate your continued support, if we can be of any more assistance please feel free to contact us again!
Should you require any further assistance contact our Call Centre on
*** or our online shopping team on *** within South Africa or *** for international calls.
Sincerely yours,