AB
Anon B

1 reviews | Active since Dec 2012

06 Dec 2016, 13:53

So much for the festive spirit

<p>I had the horrible experience of encountering your rude, miserable cashier Neliswa. She does not greet, ignores me when asking for a bag cause she does not ask, then gives the bag upon second request only. Then while I am busy trying to figure out the card machine due to her not asking if its a savings card, she sits and looks away, does not even attempt to put anything in the bag. Makes me feel really ****py about going there to get quick cheap gifts, then rushing back to work. Maybe if I was a more previlidged customer, the treatment would be better, no idea what her issue is, but the other cashier helping my friend was polite and courteous. Ridiculous.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply07 Dec 2016, 10:25
Official

Good day Rozell,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas