So called "Official Response" to Smart Shopper Card points *******

I did get an "official response" explaining how and why points expired etc. I already knew that. No explanation of how implementing an expiry date on points and subsequent theft of money was of a benefit to customers. Is there one?? Total amount ****** by Pick n Pay potentially could run into millions.?????? I intend to write to CEO now, wish everyone would do the same Thank you hellopeter for providing opportunity to express my views