Sneaky MISREPRESENTATION

It still rankles with me. Several weeks ago I went to Hypermarket at Greenstone. There was Sunlight Auto on sale for R39.99. I bought 2 and only at home did I find that it had been charged at R49.99. I had to waste my petrol going back only to be told that double the difference didn’t apply as it was on a “flash card”. This to me is MISREPRESENTATION. Unless it is advertised in your brochures I will be avoiding the articles with prices on flash cards. A while back I found an article with a sale price and the normal price was LESS!! Your store is the one store where bar coding is a big issue. Often it is R1 difference and to hang around while they make sure to take their time to find the price is not worth the time to me so subsequently I have largely taken my custom elsewhere. Only go there if I’m interested in the specials. It seems as if the company wants to chase away its customers. Incidentally I don’t waste my time completing your surveys as I feel that if you pay genuine attention to people’s complaints you would address many problems. On reading other customer’s complaints it seems that you give standard replies for everything. I don’t expect anything concrete to come of this complaint, but perhaps it will make other consumers wary and prevent them being taken for a ride by your false promises. Obviously management doesn’t bother to go into complaints. A large number of consumers don’t have the inclination or time to complain – I know of several, and they have given up shopping at Pick ‘n Pay to avoid the frustration.