Smartshopper to avios
<p>I've been trying for about 1.5 years to get my Smartshopper points swapped to avios. On numerous occasions I've tried to execute the swap only for the points to reappear on my account a few days later. I've tried contacting Pick 'n Pay on email and Twitter. Pick 'n Pay have been dodging me. I get told to do things that are impossible (link my Smartshopper to my BA account which currently can't be done anywhere and was previously done because I had previously swapped points to avios). Every now and then I get the, "This has been escalated" lie and they just assume I'll slink off to my corner and leave them to do whatever it is they do instead of their jobs. The last time was 2 weeks ago and, of course, no one has bothered to do anything since then.</p>
Good day Craig Barrett,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconveniences caused to you. Our technical team has advised that they have looked in to your complaint and that you should be able to switch your points to Avios.
They have requested that you try again and should you still receive an error, please forward us a screen shot of the error message to ***.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Craig Barrett,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconveniences caused to you. Our technical team has advised that they have looked in to your complaint and that you should be able to switch your points to Avios.
They have requested that you try again and should you still receive an error, please forward us a screen shot of the error message to ***.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas