Smartshopper Ripp Off
Good day
PnP smart shopper is just a *******. On my smart shopper card I had over R700.00 on my card. Just after the new year I went to PnP to buy a few things and I saw that my balance points is R210.00.
With my shock I wonder what's was going on. So I ask the cashier where is my points she rep****, she thinks my pints expired.
I asked her expired? I even didn't know that this pints can expired.
So my problem is, I didn't even got an sms or any notification that state that so many points will expired by this date. So how many people lost points because of lack of communication by PnP..I lost R500.00 worth of points. I could use that points instead of losing it if I knew I was going to lose it.
PnP this is bad from a big franchise as yourself. Not even notify customers of points they will lose. How many families spare they points for January, because most people need it then.
PnP I will rather support someone else that put their customers first
Hi Charl,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We are busy addressing your complaint with the Smart Shopper Team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,
Hi Charl,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We are busy addressing your complaint with the Smart Shopper Team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,