Smartshopper points from third party sales
I have emailed, inboxed PnP countless times about missing smartshopper points from a bus ticket purchase from 7/3/18 since March and was told points take 30days to update. To date the busticket purchase points have not been added. If points from third party purchases are not valid then PnP should not advertise accumulating points from such purchases
Hi Precious,
Thank you for choosing Pick n Pay and taking the time to address your concerns with us.
Please accept our apologies for any inconveniences caused to you and for the delay in response.
Kindly forward us the following information to *** to enable us to track this transaction and query this with our Smart Shopper Team.
- Smart card number that begins with ***
- Copy of till slip
- Advise of which bus ticket was purchased (eg. Inter Cape/Greyhound)
- Did you book online and make payment in store or was the ticket purchased at the money market counter in store.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Hi Precious,
Thank you for choosing Pick n Pay and taking the time to address your concerns with us.
Please accept our apologies for any inconveniences caused to you and for the delay in response.
Kindly forward us the following information to *** to enable us to track this transaction and query this with our Smart Shopper Team.
- Smart card number that begins with ***
- Copy of till slip
- Advise of which bus ticket was purchased (eg. Inter Cape/Greyhound)
- Did you book online and make payment in store or was the ticket purchased at the money market counter in store.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas