JR
Jessica R
1 reviews | Active since Aug 2024
11 Jul 2025, 08:37
****** Smartshopper Points
Hello,
Please help me work out what happened to my points.
According to my digital receipts (Rosmead 16/06) I had R50.30 to spend. When I went to shop at Constantia 22/06 my points were gone before I paid at the till. I waited til Monday thinking the system was offline but I still don't see them. Please return these points or send me a voucher.
I also am still not able to load my vouchers to the card using the app. The error says to contact support which I did and I followed every single option. I logged out, logged back in, removed the app, reinstalled it. I went to the machine at the shop, I have to do it this way to load my vouchers. This is an app issue, not a user issue.
Smart Shopper: ***94 6767
I have been flat out ignored after logging tickets with support (***, ***). No reply, no points, just deducted from my account. So frustrating after having to change from Checkers to Pnp only for loyalty to be disregarded. The support is useless, I cannot use the app, also useless. I get that Pnp is drowning in debt, I recommend focusing on your customers. Your income.
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Replies (1)
Pick n Pay's replyOfficial
13 Jul 2025, 18:02Hi Jessica,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post.
We have done an investigation as per your request, please find transaction details below of when your points was used.
Date - 21/06/2025
Time - 12:06Store - Parklands
Card used - ***
Goods purchased:
SASKO PREMIUM SLICES WHITE BREAD 700GR | *** | 18.99
PNP FULL CREAM LONG LIFE MILK 1L | *** | 16.99
NP HAMBURGER BUN 6EA | *** | 17.49
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post.
We have done an investigation as per your request, please find transaction details below of when your points was used.
Date - 21/06/2025
Time - 12:06Store - Parklands
Card used - ***
Goods purchased:
SASKO PREMIUM SLICES WHITE BREAD 700GR | *** | 18.99
PNP FULL CREAM LONG LIFE MILK 1L | *** | 16.99
NP HAMBURGER BUN 6EA | *** | 17.49
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply13 Jul 2025, 18:02
Official
Hi Jessica,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post.
We have done an investigation as per your request, please find transaction details below of when your points was used.
Date - 21/06/2025
Time - 12:06Store - Parklands
Card used - ***
Goods purchased:
SASKO PREMIUM SLICES WHITE BREAD 700GR | *** | 18.99
PNP FULL CREAM LONG LIFE MILK 1L | *** | 16.99
NP HAMBURGER BUN 6EA | *** | 17.49
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post.
We have done an investigation as per your request, please find transaction details below of when your points was used.
Date - 21/06/2025
Time - 12:06Store - Parklands
Card used - ***
Goods purchased:
SASKO PREMIUM SLICES WHITE BREAD 700GR | *** | 18.99
PNP FULL CREAM LONG LIFE MILK 1L | *** | 16.99
NP HAMBURGER BUN 6EA | *** | 17.49
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,