Smartshopper nightmare

My wallet got ****** during covid and since then it has been a nightmare getting my new smartshoppercard setup. I have tried instore, on whatsapp and emailed on numerous occasions but no one can assist with blocking the old card. I was told by an agent on email that I have a profile with blank details ,however the agent resolved my case without assisting me further. My phone was also ****** at the time so i have a new number not linked to my profile. Also I cannot answer security questions from 20 years ago even though I have emailed my ID copy. I have stopped shopping at Pick n pay for this reason as I do not get any specials because I need the smart shopper card and the new card i am using is now showing as jot registered. I have had no problems changing cards at other retailers infact it took less than 5minutes with competitors. Your system is very outdated, please look into this. I can go into my bank now and get a new bank card sorted in minutes. Why is something so simple like changing your smartshopper card not being sorted since covid 2020, its 5 years later!