SmartShopper collect a car campaign ****

I really don’t want to - but as many others - I know have to revert to a social platform to get assistance with my issue as your call centre and social media teams cannot resolve simple issues.

It’s been weeks of not being able to resolve my issue with your Limited-Edition Collectable Cars Campaign.

Your team never provides feedback regarding my issue and I even have a call reference of *** to back up my claim. Please assist as I am losing out by supporting your business but you not resolving my issue.

10th May – Filled up with R500 and got an sms to say that I need to fill up 3 mores (This would be for collectable car 2 of 6) 17th May – Filled up with R500 but no sms was received but swiped both cards!! Missing this transaction from your database and this has since impacted any further transactions. 22nd May - Filled up with R500 and got an sms to say that I need to fill up 2 more times which is incorrect (missing 1 sms transaction). 1st June - Filled up with R500 and would which would be my 4th fill and make me eligible for my collectable car, got an sms to say that I need to fill up 1 more time, which is incorrect again.