Smartshopper/ BP no point to this useless/ PATHETIC partnership

I am only giving one star because I can't give you 0.

ON the 25.11.2018 at about 09:00am I filled my tank at the BP Petrol station in Southfield, Cape Town. The attendant swiped my Smartshopper card but for whatever reason it didn't want to go through. He tried twice and both were declined he advised I should come back and he would try again. These were the first 2 transactions for this morning seeing as it was payday I obviously went to the shop and swiped again at Pick n Pay.

Went back to BP and they tried again but it would go through because I take it the transaction banked. Anyway emailed customer serviced with all the receipts. A week later no response.

Messaged the Facebook page only to be told that I can only swipe the smartshopper card 5 times a day I swiped it 7 times on the 25.11.2018, 2 times they were declined. The two occasions which were declined were my first swipes for that day and it was through no fault of my own that it declined, I should be getting those points. Pick n Pay's response was regardless of the order of the transactions I was over swipe count for the day.

So what is the point of getting this partnership when you can't get the points through no fault of your own.

Pathetic service. I won't be using the smartshopper card any longer and definitely will not be doing any Shopping at Pick n Pay. This feels like a ****.