Smart Shopper Vouchers not honored

I am writing this as I am extremely disappointed after receiving a whole batch of vouchers in the post. I wanted to redeem them, but since the vouchers were printed, I had lost my card and re-opened another. I am told I can't redeem ANY of my vouchers because of this. As a DAILY client of Graanendal spending on average R300 a day, I am disappointed and needless to say pretty angry that I can not make use of this benefit.