1 reviews | Active since Sept 2017
Smart Shopper Vouchers cannot be redeemed
Shopped at Pick n Pay in Paarl Mall, Paarl, on Thursday, 28 September 2017. Upon check out I was informed that I cannot redeem my smart shopper vouchers as the smart shopper system was off line, not so smart I presume? This is not my problem, I had to purchase all products which were eligible for discount at the normal price. I don't care whether they still let me earn points, what about my discounted prices? I want my voucher discount.
Good day Rudi,
Thank you for taking the time to write to us and for choosing Pick n Pay.
I have been in contact with Mrs. Van Niekerk with regards to her shop done yesterday.
I am awaiting an email of a copy of the till slip to have this escalated to our Smart Shopper team for point to be loaded to her card.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Good day Rudi,
Thank you for taking the time to write to us and for choosing Pick n Pay.
I have been in contact with Mrs. Van Niekerk with regards to her shop done yesterday.
I am awaiting an email of a copy of the till slip to have this escalated to our Smart Shopper team for point to be loaded to her card.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas