1 reviews | Active since Jun 2016
Smart shopper vouchers
<p>I received an email on the 29th of September with personalised vouchers expiring on the 23rd of October. Went to pick n pay on the 22nd to do my groceries hoping to utilise my vouchers. Get to the till and the cashier says i only have vouchers worth R8. She also called the manager/supervisor who came to me and said if i had vouchers they would be automatically loaded to my smartshopper. So there i was in a queue looking like im lying about vouchers i didn't have. Why would i embarrass myself like that?</p> <p>So my question is why would you send me an email saying i have vouchers when i don't? Do you just send us emails just to lure us into your store?</p> <p> </p> <p>card no: ********** ********** 01</p> <p> </p>
Good day Charlotte,
Thank you for taking the time to write to us.
Kindly note that customers who are targeted for vouchers need to first select their vouchers either at the Kiosk Machine or via the Mobile App to be loaded onto their cards before using the vouchers.
Our Smart Shopper team will be in touch to advise further.
Kind Regards
Anwar Mooideen
Good day Charlotte,
Thank you for taking the time to write to us.
Kindly note that customers who are targeted for vouchers need to first select their vouchers either at the Kiosk Machine or via the Mobile App to be loaded onto their cards before using the vouchers.
Our Smart Shopper team will be in touch to advise further.
Kind Regards
Anwar Mooideen
Good day Charlotte,
Thank you for taking the time to write to us.
Kindly note that customers who are targeted for vouchers need to first select their vouchers either at the Kiosk Machine or via the Mobile App to be loaded onto their cards before using the vouchers.
Our Smart Shopper team will be in touch to advise further.
Kind Regards
Anwar Mooideen
Good day Charlotte,
Thank you for taking the time to write to us.
Kindly note that customers who are targeted for vouchers need to first select their vouchers either at the Kiosk Machine or via the Mobile App to be loaded onto their cards before using the vouchers.
Our Smart Shopper team will be in touch to advise further.
Kind Regards
Anwar Mooideen
