smart shopper upgrade... more like no grade!!!

<p>So my husband and i have a "linked" smart shopper account... as he is in the Navy and is often away, he was away recently and i went to use some of our points only to discover my card is blocked and deleted!!! i phoned customer care, and was told that it would be bumped to head office, and they would be in touch... that was at the middle of Aug, so i waited and waited then mid sept phone customer care again, i was told that my card was active on the system again, so I went to pnp and checked and SHOCKER... it still said my card is blocked and deleted!!! so i phoned again... and was told it would be bumped up to head office again... and told about 10 working days they will contact me... still no contact and my card still doesnt work... so I cant access my points to the value of just under R300, which I actually needed as being a military wife contact with my husband is tough when hes away and money got tight... i got no notification informing me of this process happening and am very disappointed that its still not sorted 2 and a half months since i reported the problem!!!</p>