Smart Shopper/ Terrible Service from Call Centre and Head office

After using the ASAP App almost everyday, sometimes twice a day, I tried to convert to the new ASAP App and was told my smartshopper was blocked. I was then redirected to tyme bank citing that the issue was with them, for the pure benefit of using a rewards card to order supplies for my kids on the App and not even for points, I was then told my smart shopper is being linked to another profile. During such time I spent almost a R1000 on airtime calling into the call centre to identify what could be the issue since I cannot use the app, my gosh the last agent I spoke to, indicated that I spoke to 13 other people to resolve this issue and promised he would sort this out, pure absurdity to run after a silly Rewards card and even worst to be treated in such a manner, since I was a dedicated customer. I spoke to Kashia, Liza, Aisha among others, even forgiveness at head office, who eventually was cutting the call on me. I was then told the smart shopper is linked to suspicious activity, I never knew that anything else can be done with this card, fast forward to 2 months later, no one was able to assist me. I have converted to Checkers 60 sixty and extremely happy but I still get calls from your department asking for my ID number and promises to resolve the issue. I am no longer interested, please remove me from your data base, I have unsubscribed but still get emails and calls. Who would have thought a smart shopper was such an extreme thing to Obtain. Terrible and disgusted at Picknpay, I even stopped physically shopping at your store