Smart Shopper Stops working again and Points gone.

Yesterday I did a few purchases the first two was round about close to 16:00 and the the others was after close to 18:00 and after 18:00. the transactions before 16:00 I have used my smart shopper card and it the points where allocated to my card.

Then the transactions before and after 18:00 I tried to use my smart shopper card and the system would not accept my card and every time my card gets swiped an error occurs. Now my card does not work and all my points have gone. This is not the first time that this has happened, I keep loosing money with your system.

I expect you to replace my card and allocate my points back and to add the points that I lost and to provide me with points as compensation for the inconvenience that has occurred.

Please note that the card I was using was not registered yet, as I did not have the strength to go through the task, of explaining that my card had to be replaced and not my wife's (we have a joint account), and then them deleting my wife's card. then she replaces her card and then the delete mine as the don't listen properly. this has happened too many times.