1 reviews | Active since Apr 2017
Smart shopper ****
<p>In 2011 i registered a smart shopper card which i have been swipping ever since. i have accumilated +/- R600 on this card. iv been recieving emails updating my progress. </p> <p>I recently wanted to use my points and the call center informed me the card belongs to someone else. im confused as to how i physically have the card and recieving the emails with the same card number i have. </p> <p>Does this other person have a duplicate card? this card is well carded to be swoped with someone elses. Im now left to believe Pick n pay either makes duplicates or when you have a certain amount on your card it suddenly belongs to someone else so that you dont get to claim the points. </p> <p>Im shocked at level of loyalty. believing in the pick n pay brand then have them throw it at your face. very disappointed!!</p>
Good day Siyabonga Pela,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
Please note cards might have been mixed up at the store, there are no duplicate cards. Kindly scan and send us a copy of your ID , the card you have on your possession and a new card that you will get from the store.
We will be able to assist in transferring all your points to the new card, send documents to ***.
Kind regards,
Thabisile Macuacua
Good day Siyabonga Pela,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
Please note cards might have been mixed up at the store, there are no duplicate cards. Kindly scan and send us a copy of your ID , the card you have on your possession and a new card that you will get from the store.
We will be able to assist in transferring all your points to the new card, send documents to ***.
Kind regards,
Thabisile Macuacua