JG
Juan G
1 reviews | Active since Nov 2020
25 Nov 2020, 12:15
Smart Shopper *******
My rating should show NO stars. With an ongoing problem with their so called ‘Smart Shopper’ points, it is a ****. They are continuously OFFLINE, but most disturbing is that your points just seem to disappear.
ENOUGH!!!
***** Pick n Pay I’ll drive 5km further and have myself some Xtra Savings at Checkers. Worth it!!!!
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Pick n Pay's replyOfficial
03 Jan 2021, 14:31Good day Juan, Thank you for taking the time to address your concerns with us. Please accept our apologies for any inconveniences caused to you. We were unable to respond to your post earlier due to a technical error on this site. We have done a follow up on your query and advise as per below:
2635 points were redeemed on 24.11.2020 and were paid for Telkom mobile and Vodacom airtime at the Key West store by the secondary card holder. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Kind regards,
The Pick n Pay Team
2635 points were redeemed on 24.11.2020 and were paid for Telkom mobile and Vodacom airtime at the Key West store by the secondary card holder. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply03 Jan 2021, 14:31
Official
Good day Juan, Thank you for taking the time to address your concerns with us. Please accept our apologies for any inconveniences caused to you. We were unable to respond to your post earlier due to a technical error on this site. We have done a follow up on your query and advise as per below:
2635 points were redeemed on 24.11.2020 and were paid for Telkom mobile and Vodacom airtime at the Key West store by the secondary card holder. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Kind regards,
The Pick n Pay Team
2635 points were redeemed on 24.11.2020 and were paid for Telkom mobile and Vodacom airtime at the Key West store by the secondary card holder. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Kind regards,
The Pick n Pay Team
Best regards,