cC
colette C

1 reviews | Active since Feb 2016

20 Jan 2019, 12:19

Smart Shopper rip-off

Today was the third time, my vouchers didn't scan and Smart Shopper team don't work weekends so PnP Summerfield can't do anything about it. Do you think that people will get so frustrated that we will just drop it and you can keep the points? And i am guessing that you are not going to respond as from all other posts that seems to be your modus operandi - ignore and hopefully the problem will go away. No it won't but guess what, your clients will! Give me the money you owe me on my Smart Shopper card - you are *******. It is ********* and if you are doing this to all your clients, you must be making truckloads off unsuspecting people. Actually keep your ****y points - i will go to Spar or Checkers or Wooolies

0
Replies (2)
Pick n Pay
Pick n Pay's reply21 Jan 2019, 12:01
Official
Good day Colette , 

Thank you for choosing Pick n Pay and taking the time to write to us. Please accept our apologies for any inconveniences caused to you.  
Please email our Smart Shopper Team on the following email address and advise which voucher you were unable to use to enable them to assist further.

Email address: ***.  We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
Kind Regards, Pick n Pay Team 
cC
colette C's update23 Jan 2019, 06:23
Reviewer Update
Your generic copy paste answer is not making the situation better. Your consultant took the voucher and my card and made copies of them, so i don't have it any more. So whilst you appreciate my feedback and are committed to improve continually on your service levels #sarcasm, this time its too late.