YM
Yvonne M
1 reviews | Active since May 2015
21 Jun 2023, 09:10
Smart shopper reversal
Good day On Monday my son went to Pick ‘n Pay in roodekrans to buy bread. He was not able to buy the items as there was no sufficient funds on the bank account however the funds on the smart shopper card were already used. The assistant was told that the funds will be reversed to the smart shopper card in 24 hours . Today is Wednesday and still my smart shopper is sitting with a zero balance . Can you please look into this.
Helpful (0)
Replies (3)0
Replies (3)
Pick n Pay's replyOfficial
21 Jun 2023, 11:59Hi Yvonne,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the inconveniences caused to you.
Please forward us your smart shopper card number to enable us to do a follow up on this for you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the inconveniences caused to you.
Please forward us your smart shopper card number to enable us to do a follow up on this for you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply21 Jun 2023, 11:59
Official
Hi Yvonne,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the inconveniences caused to you.
Please forward us your smart shopper card number to enable us to do a follow up on this for you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the inconveniences caused to you.
Please forward us your smart shopper card number to enable us to do a follow up on this for you.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
YM
Yvonne M's updateReviewer Update
23 Jun 2023, 13:15Good day
I would like to find out when will my points be reversed to my card , today I made purchases at Pick ‘n Pay after the transaction I see the amount that was reversed at roodekrans Pick ‘n Pay was not reversed. Can you please advise what is taking this long to reverse my points.
I would like to find out when will my points be reversed to my card , today I made purchases at Pick ‘n Pay after the transaction I see the amount that was reversed at roodekrans Pick ‘n Pay was not reversed. Can you please advise what is taking this long to reverse my points.
YM
Yvonne M's update23 Jun 2023, 13:15
Reviewer Update
Good day
I would like to find out when will my points be reversed to my card , today I made purchases at Pick ‘n Pay after the transaction I see the amount that was reversed at roodekrans Pick ‘n Pay was not reversed. Can you please advise what is taking this long to reverse my points.
I would like to find out when will my points be reversed to my card , today I made purchases at Pick ‘n Pay after the transaction I see the amount that was reversed at roodekrans Pick ‘n Pay was not reversed. Can you please advise what is taking this long to reverse my points.
Pick n Pay's replyOfficial
08 Jul 2023, 12:08Hello Yvonne,
Thank you for reaching out to Pick n Pay Customer Care team.
I do apologize for the inconvenience caused.
May you please let us know whether this matter was resolved as yet. Please let us know if not so we can assist you accordingly. Thank you in advance for your co-operation.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
Thank you for reaching out to Pick n Pay Customer Care team.
I do apologize for the inconvenience caused.
May you please let us know whether this matter was resolved as yet. Please let us know if not so we can assist you accordingly. Thank you in advance for your co-operation.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
Best regards,
Pick n Pay's reply08 Jul 2023, 12:08
Official
Hello Yvonne,
Thank you for reaching out to Pick n Pay Customer Care team.
I do apologize for the inconvenience caused.
May you please let us know whether this matter was resolved as yet. Please let us know if not so we can assist you accordingly. Thank you in advance for your co-operation.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
Thank you for reaching out to Pick n Pay Customer Care team.
I do apologize for the inconvenience caused.
May you please let us know whether this matter was resolved as yet. Please let us know if not so we can assist you accordingly. Thank you in advance for your co-operation.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards,
The Pick and Pay Team
Best regards,