Smart shopper remiss shop

My Smart Shopper card was pilfered at a till point. I realised that the person who pocketed it - a mother with a little boy could, quite likely do nothing with it so i didn't make a fuss but ensured they knew I knew they had taken it. I then proceeded to use a new card and afterwards completed a form online to link the two cards so that I can redeem the new cards points. I received a result that said I would be contacted so the form WAS successfully submitted. Two months down the line nothing has occurred and I have not been contacted and cannot redeem my points. Sadly I am not surprised as Pick n Pay is going one way - I constantly experience problems in store. I have even given up complaining as it is pointless - I have simply started using Checkers and Woolworths more. Contact me to sort this out.