Smart shopper refund for Vrot Milk.

Good Day,

About 3 months ago I purchased some UHT Pnp brand milk and it made us sick. I managed to get the milk collected to be analyzed.

On completing a form of how it made us sick and sending the milk back to the Food Technology department, I recieved a letter about 3 months later stating that they would refund me R114.00 on my smart shopper card.

I have tried calling them several times to explain that the points have been put on my old smart shopper card that card number no longer exists and they need to transfer the points onto my existing card.

It's just unbelievable how many people I have spoken to at PnP call centre that could not assist me with this!! I know its only R114.00 but just the fact that not even the food Technologist who sent me a formal letter could not be reached. No one has ever called me back. It's appalling!! And when I called the last time I asked the guy at the call centre for his name and Surname and he told me he wasn't allowed to give his Surname!

He then also assured me that he would get the problem resolved. This is about two weeks ago. And to date nothing has been done.

The call centre is not helpful at all and cannot assist with this at all!!

Every penny counts but clearly they don't care!!

Very disgruntled !!