Smart Shopper Refund

<p>On 04 August I went to purchase items at PnP clothing Hemingways mall. I redeemed all my points for cash on card of R99. At the till I produced my card and they redeemed the cash on the smart shopper which I signed a slip for. However the R99 would not deduct form the total due. The manager contacted the call centre and they advised I should pay in the full value and request the R99 be refunded to my card. We did this both myself and the branch manager. To date I have yet to receive my refund after approx 5 calls to follwo up. I am just told each time that it has been escalated. I requested to speak to someone who could assist with the escalation but all they can do is escalate it again. Seriously I wanted to use the money over 2 weeks ago. Really need this to be sorted out! Smart Shopper Card: ********** ********** 00</p>