AO
Annarie O
1 reviews | Active since Sept 2009
11 May 2015, 19:18
Smart shopper redemption via app
I shopped at pinelands and redeemed vouchers via my iPhone app. Cashier successfully captured the details on her cash register but on the till slip the R26.90 was not deducted. I was unsuccessful via call centre so I sent email to customer service on 18 April. First response was only on 28 April to ask for details and again on 30 April. Haven't heard anything since.
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Replies (1)
Pick n Pay's replyOfficial
12 May 2015, 11:09Hello Tenacity79,
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
I will email you from my private email address.
Kind Regards
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
I will email you from my private email address.
Kind Regards
Marise Brown
Ref Number : ***
Pick n Pay's reply12 May 2015, 11:09
Official
Hello Tenacity79,
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
I will email you from my private email address.
Kind Regards
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
I will email you from my private email address.
Kind Regards
Marise Brown
Ref Number : ***