1 reviews | Active since Nov 2014
Smart shopper problems still not solved.
Several months have gone by and I am still unable to switch smart shopper points to Avios. No-one can figure out why I cannot connect my smart shopper account with my avios account. Many hours holding the phone hearing the case will be escalated. Many emails received assuring me of a prompt response. Until now - nothing.
I spend hundreds of thousanads a year at PnP. This is shocking service in return for good patronage.
Good day Wilhelm,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the inconveniences caused to you.
Your complaint has been escalated to our technical team for further assistance and we will revert once feedback is received.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Wilhelm,
Thank you for choosing Pick n Pay and taking the time to write to us.
Please accept our apologies for the inconveniences caused to you.
Your complaint has been escalated to our technical team for further assistance and we will revert once feedback is received.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Hi Wilhelm,
It was my pleasure assisting you.
We are pleased to hear that your problems has been resolved and that you are now able to switch to Avios.
Assuring you of our best attention at all times.
Kind regards,
Vanitha Venketas
Hi Wilhelm,
It was my pleasure assisting you.
We are pleased to hear that your problems has been resolved and that you are now able to switch to Avios.
Assuring you of our best attention at all times.
Kind regards,
Vanitha Venketas