SMART SHOPPER - POOR CUSTOMER SERVICE 4 MONTHS AND STILL NO FEEDBACK

Item: Pick n Pay
Rating: 1
Author: Melanie D

HOW LONG DO I HAVE TO WAIT, FOR SMART SHOPPER TO PROVE TO ME THEY GAVE ME BACK MY POINTS. I LOGGED A QUERY IN JANUARY, AND STILL NO FEEDBACK FROM THEN. HOW THEY TAKE POINTS WITHOUT ANY CONSULTATION FIRST.

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Replies (2)

Pick n Pay's replyOfficial

23 Apr 2019, 15:40

Hi Melanie,

Thanks for taking the time to write to us regarding your concerns.

We are busy following up on your query with our Smart Shopper Team and will revert once feedback is received.

Your reference number for this escalation is ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team

Pick n Pay's reply23 Apr 2019, 15:40

Official

Pick n Pay's replyOfficial

23 Apr 2019, 16:14

Hi Melanie,

Please find information below of points loaded + switch & spend of these points.

Points load was done on 19.01.2018 = 57 396

Points switched to rand value on card :
20.01.2019 = 60 000
20.01.2019 = 10 500
20.01.2019 = 6 000
Points used against purchases done at Family Elspark as per Smart Shopper History:

22.01.2018 - Transaction no. 522509 - Amount: R121.96
23.01.2018 - Transaction no. 476973 - Amount : R142.62
27.01.2018 - Transaction no. 476845 - Amount : R120.44
29.01.2018 - Transaction no. 524897 - Amount : R167.43
30.01.2018 - Transaction no .505652 - Amount : R180.01
31.01.2018 - Transaction no. 506084 - Amount : R65.18

We hope that the above assists you with your recon of points earned and spent.

Should you have any further queries please feel free to contact our Smart Shopper Team on ***for further assistance.

Kind regards,
The Pick n Pay Team

Pick n Pay's reply23 Apr 2019, 16:14

Official