Smart Shopper Points *****ulently Used at Cresta – Urgent Assistance Needed

I am extremely disappointed and concerned to discover that my Pick n Pay Smart Shopper points were used *****ulently at Pick n Pay Cresta Liquor Store on 7 November 2025 at 17:30, even though I was nowhere near Cresta at the time.

The receipt shows:

Transaction Details: Store: Pick n Pay Cresta Till: 10 Transaction: *** Time: 17:30 Amount Redeemed: R38.00 Server: Bathsogang Motsewa ***

It’s clear that someone gained unauthorised access to my Smart Shopper account and used my points without my consent.

To make matters worse, I have tried to apply for a digital Smart Shopper card online to protect my account, but I keep receiving an error message saying I must visit a Pick n Pay store — which I cannot do at the moment due to personal and logistical constraints.

My questions are:

How could someone *****ulently redeem my Smart Shopper points?

What measures are in place to prevent this kind of breach?

How can I secure or replace my Smart Shopper card and recover my lost points without physically going into a store?

This experience has left me extremely frustrated, as I have been a loyal Pick n Pay customer for years and expect better account security and support.

Please investigate this matter urgently and advise how my points will be reinstated and my account secured.