Smart Shopper Points theft by staff at Pick n Pay Cresta Centre

On Friday the 25th of January I did a shop at Pick n Pay Cresta Centre, the cashier forgot to give me back my smart shopper and pick n pay vitality card(not too sure though if she did forget or if it was done on purpose) so I only discovered my cards were missing on Monday and then remembered that I must have left them at Pick n Pay Cresta so I went in on Tuesday to ask if they have them and was told yes, but when the manager came back there was only one card my vitality one, the smart shopper was gone and she said she doesnt know what happened to it cos she did put both the cards together in a plastic bank bag, but said not to worry i should just call and get a new smart shopper card activated and they will transfer my points from the old card to the new one, when i called the call centre the guy told me that i only had 99c from my old card, i told him that i had around R30 so obviously someone switched my points, and he said he the points were switched on the saturday the 26th at 17:22 with the following transaction number 27361 I want to see the camera footage of this as I know one of the staff members at pick n pay cresta stole my card and points, this is totally unacceptable!!! I want answers and to be reimbursed, I have been a loyal customer for 2 decades, this experience leaves a bad taste in my mouth and I feel violated completely, I also see that I am not the only customer of Pick n Pay to experience this theft from the Pick n Pay staff!!!!