Smart Shopper Points THEFT!!!

I am utterly disgusted at the service and lack of urgent I received from PNP Dainfern Square!! On the 14th of Nov I purchased some groceries and the cashier used my points to pay,as she was processing,her till shut down! I was then asked to pay cash for my goods and was assured that my points would be reversed into my smart shopper! I left my details with one of the supervisors and she assured me she’d sort it out and call me! SHE DID NOT!! I went back to the same PNP on Monday(20th November)- spoke to two supervisors,an African guy(Given) and a white man and to my surprise,my smart shopper points WERE NOT REVERSED! They’re R50+!! Again,I was asked to leave my details and was assured that I’ll either get a voucher or my points would be revered!! NONE OF THAT HAS HAPPENED! bare in mind that everytime I have to go back to follow up,I USE MY OWN TRANSPORT MONEY!! ALL BECAUSE OF PNP DAINFERN’S *********** STAFF AND LACK OF URGENY!! OF THIS OS NOT SORTED BY END OF THE WEEK,IM WRITING TO THE OMBUDSMAN BECAUSE MY SMART SHOPPER POINTS HAVE NOT BEEN PAID BACKMTO ME!! THIS IS THEFT! AND I’LL TAKE OT TO SOCIAL MEDIA TOO! SURELY I’M NOT THE FIRST NOR THE LAST CLIENT TO NE ****** MY PNP!! I HAVE ALL THE PROOF AND SLIPS!!!