1 reviews | Active since Jan 2018
Smart shopper points taken without any alert any
Towards the end of last year I had accumulated points with the smart shopper Card(more than R300) but I was shocked when I went shopping last week when my slip reflected less points to what I had. How does Pick n pay take what is mine without even trying to notify me while they had all my contact details. I am definitely not using that smart shopper again
Good day Kabelo Sekwele,
Thank you for taking the time to address your concerns with us.
Please note Smart Shopper points are valid for 12 months from the time they’re earned. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk. We have escalated for your points to be re-instated.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Kabelo Sekwele,
Thank you for taking the time to address your concerns with us.
Please note Smart Shopper points are valid for 12 months from the time they’re earned. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk. We have escalated for your points to be re-instated.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua