Smart Shopper points taken
In December 2017 I had R682 on my Smart Shopper card on January 3rd I had R137. I have written twice on the Pick & Pay "Contact Us" page on their website, firstly on 11th January and then 15th January to no avail. Apart from halving the value of the points last year (which was done very quietly) you also very quietly recently decided that points expire. These are known as LOYALTY cards and I have been LOYAL to P&P by shopping and swiping on the understanding that I will be rewarded for my LOYALTY but you keep moving the goal posts to suit you and not your loyal customer. Where is your LOYALTY to us? Had you had the decency to contact all customers telling us this, I could have used the points but instead I happened to hear it on a consumer radio show where P&P got a deserved dressing down by the callers and experts on the show. Via the show I heard that the Smart Shopper Card went from being the No1 Loyalty card to the worst. Well done P&P! I'm sure you are very proud of making extra profits at the expense of your loyal customers. I want my R545 back, I spent that money in your stores in good faith, now you show that you have some decency and respect. And why do you have a "contact us" facility if you arrogantly ignore the "contact" , I would really like to know?
Good day Adam,
Thank you for taking the time to write to us.
Kindly note Smart Shopper points are valid for 12 months from the time they’re earned. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
Please reply with your Smart Shopper card number so that we can escalated to have your points re-instated.
Kind Regards
Anwar Mooideen
Good day Adam,
Thank you for taking the time to write to us.
Kindly note Smart Shopper points are valid for 12 months from the time they’re earned. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
Please reply with your Smart Shopper card number so that we can escalated to have your points re-instated.
Kind Regards
Anwar Mooideen