Smart Shopper Points summarily removed

By the time Xmas 2017 rolled around, I had accumulated more than R700 in points. I didn't use them at all, intending to do so early in the new year. Imagine my surprise when I found out that R300.00 in points had been summarily removed from my balance. I heard via the g****vine that they had expired. I was never informed by email or SMS.

I was certainly NOT happy about that, particularly considering that PnP doubled the amount you have to spend to earn the same number of points last year!

Anyway, I called them today and they agreed, without fuss, to re-instate my points. Mainly this is because my card was not registered and I was not informed the points would expire. I was informed that I need to use these points by end January 2018 or they would expire.

Alternatively, the helpful customer service person Kelly-Ann informed me, if you convert the points to Rands (in store presumably), they remain valid for 3 years. I figure that's fair. So, there's a tip for you - convert your points before they expire.

That way, in total, you can keep them for almost 4 years before using them. I can't expect more than that; these guys have a business to run!