Smart Shopper points - ****!!!!

Item: Pick n Pay
Rating: 1
Author: Kim H

We booked a trip in December as a family with SafariNow and because we had a smart Shopper card we would be credited with smart Shopper points for booking the accommodation. Safari now have uploaded the points from their side but we are still waiting for pick n pay to upload our points. I went into the Greenstone Store and management contacted customer service for smart Shopper who said it would take a month. I have sent numerous emails to smart Shopper answer they said they would escalate the complaint. I have had no answer from them and it is now nearly 3 months. So pick n pay what is your answer!!!!!!!!

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Replies (1)

Pick n Pay's replyOfficial

15 Mar 2018, 10:06

Good day Kim,

Thank you for choosing Pick n Pay and taking the time to write to us.

Please accept our sincere apologies for any inconveniences caused.

We have been advised by the Smart Shopper technical team that you were not allocated points for this transaction as your Smart Shopper card was not swiped with your transaction.

Please feel free to forward us a copy of your till slip for this transaction that reflects your Smart Shopper card number to enable us to address this with our technical team.

You can forward your documentation to ***

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Vanitha Venketas

Best regards,

Pick n Pay's reply15 Mar 2018, 10:06

Official