Smart Shopper Points Refund
Good Day, I am having a terrible time regarding my smart shopper points. I was buying items worth R116, I had a R100 voucher and asked the cashier at Pick n Pay benmore to use R16 of my points. She used all my points which I then asked her to reverse. She tried to reverse and void the card and said i should have my points back the next day, as i ended up paying the R16 difference cash. My points are still not back, i have called smart shopper line many times and get told a different story. First time i called directly from the pick n pay and was told i would get my points back, Its been 3weeks now and i still haven't got my points back This is very upsetting as R25 worth of points goes a long way, and now i have just lost them like that
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Kindly note that I have checked for you and there has been no feedback yet.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below.
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
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Kimone
Best regards,
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Kindly note that I have checked for you and there has been no feedback yet.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below.
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
Kimone
Best regards,