Smart shopper points prematurely expire
<p>I received an sms stating that my point will expire on the 22th June, today I decided to use this since it was a large sum of 38000+ points. After loginin to their website it statest that my points balance is 0.</p> <p>This is unacceptable and have definitely detered me from shopping at PNP ever again. </p>
Good day Shaun,
Thanks for taking the time to write to us.
Please accept our apologies for any inconveniences caused to you.
We are busy addressing your complaint with our Smart Shopper team. Please email the following information for verification purposes to *** to enable our team to escalate your complaint.
- Name & surname
- Postal / physical address
- Contact numbers (landline / cell)
- Email address
- Screenshot of sms received.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Good day Shaun,
Thanks for taking the time to write to us.
Please accept our apologies for any inconveniences caused to you.
We are busy addressing your complaint with our Smart Shopper team. Please email the following information for verification purposes to *** to enable our team to escalate your complaint.
- Name & surname
- Postal / physical address
- Contact numbers (landline / cell)
- Email address
- Screenshot of sms received.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Another commpany that just blindly responds to reviews but never actually cares to phone regarding said review. This company has not made a single attempt to phone me. The information asked above was supp**** privatly on HP and yet still no response received.
I have now lost all trust in them and will continue to rather use competetors where there are no hidden Ts & Cs, pathetic to say the least.
Another commpany that just blindly responds to reviews but never actually cares to phone regarding said review. This company has not made a single attempt to phone me. The information asked above was supp**** privatly on HP and yet still no response received.
I have now lost all trust in them and will continue to rather use competetors where there are no hidden Ts & Cs, pathetic to say the least.