CH
Candice H
1 reviews | Active since Mar 2009
16 Jan 2019, 14:57
Smart Shopper Points Petrol Station Glitch
We are encouraged to fill up on petrol at BP Service Stations by lure of Pick n Pay Smart Shopper points, which I think is great. But the other day my husband was told the Smart Shopper points were not working that day because the petrol price had just changed.
The petrol price changes all the time. Are we to expect this problem every time? I would like the points for the petrol he bought, please. Isn't that fair?
Many thanks, Candice
P.S. I would normally use direct communication, but the last two pieces of feedback I have sent via the Pick n Pay website have received no response. I'm hoping this way I hear back.
Helpful (0)
Replies (4)0
Replies (4)
Pick n Pay's replyOfficial
21 Jan 2019, 14:39Good day Candice,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
Please send us your smart shopper card number and the 2 slips you received from the garage to enable us to escalate for points to be loaded. Send it to ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
Please send us your smart shopper card number and the 2 slips you received from the garage to enable us to escalate for points to be loaded. Send it to ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Pick n Pay's reply21 Jan 2019, 14:39
Official
Good day Candice,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
Please send us your smart shopper card number and the 2 slips you received from the garage to enable us to escalate for points to be loaded. Send it to ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
Please send us your smart shopper card number and the 2 slips you received from the garage to enable us to escalate for points to be loaded. Send it to ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
CH
Candice H's updateReviewer Update
22 Jan 2019, 06:16Many grateful thanks. I shall do so.
Have a lovely day, team. :)
Candice
CH
Candice H's update22 Jan 2019, 06:16
Reviewer Update
Many grateful thanks. I shall do so.
Have a lovely day, team. :)
Candice
CH
Candice H's updateReviewer Update
04 Nov 2019, 16:18Good Day,
I have yet to action this. I hope it is not too late. My apologies; I lost the slip and recently found it. Please could you resend the email address to which I can send the garage slips? It is no longer visible in the message above..
Many, many thanks.
Candice
I have yet to action this. I hope it is not too late. My apologies; I lost the slip and recently found it. Please could you resend the email address to which I can send the garage slips? It is no longer visible in the message above..
Many, many thanks.
Candice
CH
Candice H's update04 Nov 2019, 16:18
Reviewer Update
Good Day,
I have yet to action this. I hope it is not too late. My apologies; I lost the slip and recently found it. Please could you resend the email address to which I can send the garage slips? It is no longer visible in the message above..
Many, many thanks.
Candice
I have yet to action this. I hope it is not too late. My apologies; I lost the slip and recently found it. Please could you resend the email address to which I can send the garage slips? It is no longer visible in the message above..
Many, many thanks.
Candice
CH
Candice H's updateReviewer Update
08 Nov 2019, 08:38Aha! The reason your email address is not showing is because you need to mark your response 'private'. Please respond again with a private message and then I'll be able to view the information.
According to Hellopeter, sensitive personal information is masked from both sides (yours and the mine) for our own online security and safety.
According to Hellopeter, sensitive personal information is masked from both sides (yours and the mine) for our own online security and safety.
CH
Candice H's update08 Nov 2019, 08:38
Reviewer Update
Aha! The reason your email address is not showing is because you need to mark your response 'private'. Please respond again with a private message and then I'll be able to view the information.
According to Hellopeter, sensitive personal information is masked from both sides (yours and the mine) for our own online security and safety.
According to Hellopeter, sensitive personal information is masked from both sides (yours and the mine) for our own online security and safety.