U1
Unsatisfied 1
1 reviews | Active since Dec 2011
21 Sept 2018, 13:55
Smart Shopper Points missing
I have been saving my Smart Shopper points this year and I have been keeping an eye on my notifications stating if I will be losing any points and I have always been informed that I wont be loosing points at the end of the month. On my most recent email with my smart shopper points, it states that I only have R132.51 points? How is this possible? I would like a full report on all my Smart Shopper points for this year as the total is wrong.
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Replies (5)
Pick n Pay's replyOfficial
21 Sept 2018, 15:35Hi Carli,
Thanks for taking the time to write to us regarding your query.
Our Smart Shopper team will forward you a detailed month to month statement on how much points were earned after your last switch done on 22.10.2017.
You had left 31 points on your card after your switch of R146 was done on 22.10.2017.
You earned 13220 points from 22.10.2017 to date totaling your point on the card to 13251.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,
Pick n Pay's reply21 Sept 2018, 15:35
Official
Hi Carli,
Thanks for taking the time to write to us regarding your query.
Our Smart Shopper team will forward you a detailed month to month statement on how much points were earned after your last switch done on 22.10.2017.
You had left 31 points on your card after your switch of R146 was done on 22.10.2017.
You earned 13220 points from 22.10.2017 to date totaling your point on the card to 13251.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,
U1
Unsatisfied 1's updateReviewer Update
22 Sept 2018, 20:52Hi Vanitha
Kindly advise how your point system works? How many points are awarded for how much spend?
Regards;
U1
Unsatisfied 1's update22 Sept 2018, 20:52
Reviewer Update
Hi Vanitha
Kindly advise how your point system works? How many points are awarded for how much spend?
Regards;
U1
Unsatisfied 1's updateReviewer Update
01 Oct 2018, 19:17I would still like to receive feedback on my question posted in Private, It seems we only recieve feedback if the public as aware of the issues.
U1
Unsatisfied 1's update01 Oct 2018, 19:17
Reviewer Update
I would still like to receive feedback on my question posted in Private, It seems we only recieve feedback if the public as aware of the issues.
U1
Unsatisfied 1's updateReviewer Update
01 Oct 2018, 19:17I would still like to receive feedback on my question posted in Private, It seems we only receive feedback if the public as aware of the issues.
U1
Unsatisfied 1's update01 Oct 2018, 19:17
Reviewer Update
I would still like to receive feedback on my question posted in Private, It seems we only receive feedback if the public as aware of the issues.
U1
Unsatisfied 1's updateReviewer Update
06 Oct 2018, 15:39Hi Pick 'n Pay. Do you have any feedback for me on my Smart Shopper points? I am still waiting on the feedback, as I have note received adequate assistance.
U1
Unsatisfied 1's update06 Oct 2018, 15:39
Reviewer Update
Hi Pick 'n Pay. Do you have any feedback for me on my Smart Shopper points? I am still waiting on the feedback, as I have note received adequate assistance.