AM
Anton M
1 reviews | Active since Apr 2018
06 Apr 2018, 08:51
Smart shopper points missing
Hello Pick 'n Pay,
I'll start this review with the hope that you will be able to resolve my query. Like many other people here and on other social media platforms, I noticed with dismay that my smart shopper points have drastically reduced, and I also seemed to have missed/ignored(?) the notices you gave to us all.
I see that respondents on HelloPeter have had their points restored after complaining, so I will ask that you also do the same for me. Please contact me personally if you require more information.
Regards Anton M
Helpful (0)
Replies (5)0
Replies (5)
Pick n Pay's replyOfficial
06 Apr 2018, 10:46Hi Anton,
Thank you for taking the time to write to us.
We have escalated your request to the Smart Shopper team for further assistance.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Pick n Pay's reply06 Apr 2018, 10:46
Official
Hi Anton,
Thank you for taking the time to write to us.
We have escalated your request to the Smart Shopper team for further assistance.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
AM
Anton M's updateReviewer Update
16 Apr 2018, 12:47So it has been 10 days since you've escalated my request, and I am still waiting. Could someone please contact me TODAY STILL and stop copying and pasting the generic **** that you call a response to a complaint!
AM
Anton M's update16 Apr 2018, 12:47
Reviewer Update
So it has been 10 days since you've escalated my request, and I am still waiting. Could someone please contact me TODAY STILL and stop copying and pasting the generic **** that you call a response to a complaint!
AM
Anton M's updateReviewer Update
16 Apr 2018, 12:48#slightly****edoff
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Anton M's update16 Apr 2018, 12:48
Reviewer Update
#slightly****edoff
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Anton M's updateReviewer Update
20 Apr 2018, 06:45Not that I'm keeping track of the number of days, but this is now day 18 and I have yet to see any sort of response from Pick n Pay, apart from the generic 'Official business reply' above. It appears as if this is the way that they work: Send a reply soon after a person complains, so that it appears as if they are responding, but never actually do anything about it.
No call, no email, not even another generic response here...
Now what?
AM
Anton M's update20 Apr 2018, 06:45
Reviewer Update
Not that I'm keeping track of the number of days, but this is now day 18 and I have yet to see any sort of response from Pick n Pay, apart from the generic 'Official business reply' above. It appears as if this is the way that they work: Send a reply soon after a person complains, so that it appears as if they are responding, but never actually do anything about it.
No call, no email, not even another generic response here...
Now what?
AM
Anton M's updateReviewer Update
03 May 2018, 13:46Not a peep from PnP...I see no reason why I should support a company like this anymore when they clearly are only paying lip service. Checkers, here I come!
AM
Anton M's update03 May 2018, 13:46
Reviewer Update
Not a peep from PnP...I see no reason why I should support a company like this anymore when they clearly are only paying lip service. Checkers, here I come!