Smart Shopper points missing!!

<p>On 22 December I proceeded to redeem my points at Cape Gate mall to complete my christmas shopping. As the points were converting the machine gave an error and all my points disappeared. </p> <p>I then spoke to the manager Babalwa who informed me the machines were offline and not working.</p> <p>The store was aware of this, however no sign was put on the machine to show it was out of order!</p> <p>She then informed me that the points would revert back in two days.</p> <p>I then returned on the 27 December and my card was still reflecting 0.00 points.</p> <p>AGAIN, I was told it will take another 2 days to revert back.</p> <p>I returned on 29 December to the same Cape Gate branch and an employee assisted me by calling head office to query this.</p> <p>I was assured (by the customer care line)my points would reflect within two days and I gave all my details to ensure this.</p> <p>I was given the reference number: ********** 850.</p> <p>It is 3 WEEKS LATER and my account is still 0.00 !!!!</p> <p> </p> <p>It seems pick and pay has the habit of *****ing customers money and thinking nothing of it!!</p> <p> </p> <p>For this issue to take this long to be resolved is absolutely disgusting! </p> <p> </p>