Smart Shopper points lost

On Friday 19 January 2018 I received an sms from you saying that I have points that will expire on 1 Feb 2018. I visited the Pick & Pay in Noordheuwel on 20 January to use my points (I should have had about R750). When I got there, I only had R80 left on my card. I have spend about 30 minutes on the phone in store to try and speak to somebody at customer care – with no luck. I tried again from home and on numerous occasions since Monday. I have gone to your website and send through an complaint but I have not heard from anybody yet. I then send an email to the ********** on 23 Jan - no reply from anybody. Followed up on above email on 29 January - no reply from anybody.

I have received bad service in my life but this is at another level. This is NO SERVICE AT ALL!

Can somebody please investigate and get back to me on this? I need the points re-instated to my card number ********** ********** 61