SMART SHOPPER POINTS GONE - NO FEEDBACK!!

Good day I've noticed that a LOT of my points are gone at end of December 2017. Early January 2018 I received a sms stating that the points that's still available are expiring end of Jan 2018. NOBODY picks up the phone at the helpdesk - (for other customers I would like to say you are wasting your time to try and call them,)and no response on my e-mail send!! I hereby request that all my points that were taken be return so that I can use them. Have never before receive any sms/e-mail stating that points are going to expire. It seems that there are a LOT of customers complaining and all Vanitha Venketas wrote is apologies for any invonceniences caused etc. etc. etc.... AS A CLIENT OF PICK N PAY I CLAIM MY POINTS BACK ASAP. Hope to receive only a positive response?? My husbands points that he wanted to draw today are gone as well, so we are not so happy at this stage with Pick n Pay Smart Shopper Department