1 reviews | Active since Jan 2018
Smart Shopper points gone
I have been going out of my way to purchase at Pick n Pay in order to accumulate Smart Shopper points for a rainy day. I was totally shocked to discover on 19/01/2018 that all my points were gone save for R 48.82. I was told by the store manager that all points expire after twelve months and i should have received an sms to this effect. NO sms was ever sent to me and every time i try to contact the call centre, they cut me off or refer me to the website. I have logged a query on the website , but as can be expected : NO RESPONSE OR FEEDBACK: As per this website I can see that i am not the only customer that feels done in by this. Pick n Pay spends millions on promoting the use of the Smart Shopper Card but fails to ensure that their Customers are made fully aware that they expire. Should my points not be returned to me ,I will definitely be moving to Spar as their points system actually seems to benefit the consumer
Good day Jose Vieira Santos,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
Please note Smart Shopper points are valid for 12 months from the time they’re earned. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk. We have escalated for your points to be re-instated.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Best regards,
Good day Jose Vieira Santos,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
Please note Smart Shopper points are valid for 12 months from the time they’re earned. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk. We have escalated for your points to be re-instated.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Best regards,