1 reviews | Active since Aug 2011
Smart Shopper Points expired if not used on 1st January 2018
I have just seen on facebook that Pick n Pay have deleted points on our shopper cards if we did not use them before 1st January 2018. They state they have communicated this to their customers. Well, I had NO communication - I swiped my card at the Galleria and Kingsburgh machines in December and there was NO notification stating this. Disgusting customer relations Pick n Pay - I will not buy at your stores again. I saved my points to use AFTER Christmas - in January, which I am sure MANY people did.
Good day Linda,
Thank you for taking the time to write to us.
As per our Smart Shopper T's and C's: Smart Shopper points are valid for 12 months from the time they’re earned>>> http://www.picknpay.co.za/smartshopper-terms-and-conditions
Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis.
Please call our Smart Shopper team on ***for further assistance.
Kind Regards
Vanitha Venketas
Good day Linda,
Thank you for taking the time to write to us.
As per our Smart Shopper T's and C's: Smart Shopper points are valid for 12 months from the time they’re earned>>> http://www.picknpay.co.za/smartshopper-terms-and-conditions
Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis.
Please call our Smart Shopper team on ***for further assistance.
Kind Regards
Vanitha Venketas