1 reviews | Active since Jan 2018
Smart Shopper points expire with no notification
I accumulated about 4-5 years worth in Smart Shopper points only to find out that without notification (I checked my email and sms inbox) all points older than 12 months were removed. I ended up swapping the remaining R85 worth of points for an Uber voucher and can't seem to find a way to delete my smart shopper account.
I want someone from Pick n Pay to explain why this was done without any notification. I feel cheated and ******. If you can't explain that you can at least explain how to delete my account information and dissociate from the brand.
Good day Christiaan,
Thank you for taking the time to write to us.
Kindly note Smart Shopper points are valid for 12 months from the time they’re earned. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We have escalated to have your deleted points re-instated, the points will reflect within 7 business days.
Kind Regards
Anwar Mooideen
Good day Christiaan,
Thank you for taking the time to write to us.
Kindly note Smart Shopper points are valid for 12 months from the time they’re earned. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We have escalated to have your deleted points re-instated, the points will reflect within 7 business days.
Kind Regards
Anwar Mooideen