Smart Shopper Points Disappear
I am highly disappointed. I had smart shopper points worth about R900 and when I wanted to use them sometime in a week ago all I could use was R300. I asked in store why this was and they told me its because my point had expired. I never received any notification that the points expire. I have tried calling the toll free number on my card but the consultants are always busy and I haven't had a chance to speak to anyone about this.
Could Pick n Pay please load my points back and give me an opportunity to enjoy the points that I have accumulated and these point are the main reason why I shop at Pick n Pay more that any other supermarket. I would also appreciate it if someone gave me a call regarding this.
Thank you
Good day Tafadzwa,
Thank you for taking the time to write to us.
Kindly note Smart Shopper points are valid for 12 months from the time they’re earned. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We have escalated to have your deleted points re-instated, the points will reflect within 7 business days.
Kind Regards
Anwar Mooideen
Best regards,
Good day Tafadzwa,
Thank you for taking the time to write to us.
Kindly note Smart Shopper points are valid for 12 months from the time they’re earned. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We have escalated to have your deleted points re-instated, the points will reflect within 7 business days.
Kind Regards
Anwar Mooideen
Best regards,